Effective date: May 27, 2025
Business name: LanternCards (“LanternCards,” “we,” “us,” or “our”)

This Shipping Policy explains how we process and deliver orders placed through the LanternCards online store. It applies to all purchases unless a product page or checkout notice states otherwise.

1) Order Processing Times

  • Processing window. Most in‑stock orders are processed within 1–2 business days (Monday–Friday, excluding U.S. holidays).
  • Same‑day cutoff. Orders placed before 12:00 PM Arizona Time (MST) may ship the same business day; later orders ship the next business day.
  • Weekends/holidays. Orders placed on weekends or holidays begin processing the next business day.
  • Address verification & fraud screening. We may delay shipment to verify details if an order triggers fraud‑prevention checks.

2) Shipping Methods & Carriers

We ship with common carriers such as USPS, UPS, and FedEx. Available methods, estimated transit times, and prices are shown at checkout and may vary by destination, order weight/value, and carrier performance.

  • Economy: approx. 5–8 business days
  • Standard/Ground: approx. 3–5 business days
  • Expedited (2‑Day/Next‑Day): 1–2 business days in transit following processing

Transit estimates are provided by carriers and are not guaranteed. Weather, carrier capacity, and external events may extend delivery times.

3) Rates, Free Shipping & Handling

  • Real‑time rates. Shipping charges are calculated at checkout based on destination, method, weight/size, and order value.
  • Free shipping (U.S. lower 48). Orders $99+ ship free via an economy method, unless otherwise specified (oversize/heavy items may be excluded).
  • Handling. We do not charge separate handling fees; packaging materials for singles and sealed products are included in the shipping charge.

4) Packaging Standards (TCG)

  • Singles: Protected in sleeves and rigid/top‑loader or equivalent, then placed in a team bag and mailer.
  • Sealed product: Packed with cushioning to protect factory seals.
  • Large/high‑value orders: Shipped in boxes with additional padding; a signature may be required (see Section 8).

5) Tracking & Delivery

  • Tracking. A tracking link is emailed when your label is created. Tracking may take 24–48 hours to update after carrier pickup.
  • Delivery confirmation. Shipments marked delivered by the carrier are considered delivered. If you cannot locate your package, check alternate locations and with neighbors/building staff before contacting us.

6) Address Accuracy & Reroutes

  • Correct addresses. Enter your address carefully at checkout. We are not responsible for delays or losses due to incorrect or incomplete addresses.
  • Changes before shipment. If you need to update your address, contact us immediately. We can modify addresses only before an order is fulfilled.
  • Returned to sender (RTS). If a parcel is returned due to an incorrect/undeliverable address or unclaimed pickup, we can reship it (additional postage applies) or issue a refund minus original shipping once it is received in original condition.

7) PO Boxes, APO/FPO/DPO & Restricted Destinations

  • PO Boxes: Available via USPS methods.
  • Military/diplomatic addresses: We ship to APO/FPO/DPO via USPS. Transit times can be longer and vary by destination.
  • Freight forwarders: Orders shipped to freight forwarders are at the buyer’s risk once delivered to the forwarder.

8) Signature, Insurance & High‑Value Orders

  • Signature required: We may require a signature on deliveries valued over $250 or at our discretion based on risk.
  • Insurance: Carrier or third‑party package protection may be added at checkout where available. If declined, loss/damage claims may be limited to the carrier’s standard liability.

9) Lost, Delayed, or Damaged Shipments

  • In transit/no scans: If tracking shows no movement for 7 consecutive days (domestic) or 14 days (international), reach out and we will assist with a trace/claim.
  • Marked delivered but missing: Contact us within 3 business days of the delivery scan. We may request a police report, carrier inquiry, or proof of non‑receipt for claims.
  • Damage on arrival: Contact us within 3 business days with photos of the packaging and contents. Keep all materials for carrier inspection.
  • Resolution. Remedies may include replacement (if available), store credit, or refund according to investigation outcomes, chosen at our discretion and subject to insurance terms.

10) Preorders, Backorders & Split Shipments

  • Preorders. Items listed as preorder ship when we receive inventory from the manufacturer/distributor. Release dates are subject to change.
  • Mixed orders. If your order contains preorder and in‑stock items, the order may ship together on the latest release date unless a split‑ship option is offered at checkout (additional shipping may apply).
  • Allocations/shortages. If our inbound allocation is reduced, we may reduce or cancel quantities equitably and refund unfulfilled items.

11) International Shipping

  • Availability. International destinations and methods are shown at checkout. Some products/brands may be restricted by territory.
  • Duties & taxes. Orders ship DDU (Delivered Duties Unpaid) unless stated otherwise. You are responsible for any import duties, VAT/GST, brokerage, and fees charged by customs or carriers.
  • Refused/abandoned parcels. Refusals due to duties/taxes or delayed pickups may be returned or destroyed by carriers. If returned, we can refund minus shipping and any return fees once received in original condition. Some carriers do not return parcels—no refund is possible in those cases.

12) Force Majeure & Peak Periods

We are not liable for delays caused by events beyond our reasonable control (e.g., severe weather, natural disasters, strikes, carrier outages, pandemics, or peak‑season surges). During peak periods, processing and transit times may be extended.

13) Changes to This Policy

We may update this Shipping Policy from time to time. The updated version will be posted with a new effective date and will apply prospectively.

14) Contact Us

Questions about shipping?

LanternCards
2515 E Mobile Ln
Phoenix, AZ 85040, USA
Email: contact@lanterncards.shop
Phone: +1 (602) 279-3782